Nov
5
Written by:
Jeremy Bonine
11/5/2010 8:58 AM
One thing I really hate is poor customer service. The thought that a company is so big they can stop caring because in the end they will still make a boat load of money. I had my experience with SBC (who purchased and then ruined ATT) a few years back and it was an extreme nightmare. Long story short I got a secondary home number ported they switched that to be my main number to port and then lied that they didn’t make a mistake (I received scanned documents from the porting company of all paperwork issued), and couldn’t undo anything about it and in 2 weeks would have it working again, but I would have to have a new account, new email, etc. This was after telling the technician that came to my house they made a mistake and his reply was “I have my paperwork.” I have to say, however, don’t know if it is a lesson learned or they just lost enough business where they have to care again, but my recent dealings with ATT and with their customer service I have to say are among the top I’ve every had. I feel for this person’s story and implore everyone to repost this anywhere they can!
http://www.scottkelby.com/blog/2010/archives/13902
Copyright ©2010 Jeremy Bonine